Topx App FAQ — All Your Questions Answered

You must be at least 18 years old to register on the topx app. Account creation by minors is strictly prohibited, and any account found to be in violation will be permanently closed.

No. Each person may only hold one account. Attempting to create multiple accounts using the same details, mobile number, or device may result in all associated accounts being permanently banned.

KYC (Know Your Customer) is the identity verification process. Before making a withdrawal, you'll need to complete KYC by submitting a photo of your national ID or passport. This is done to protect your account and prevent fraud.

On the login page, click "Forgot Password?" A reset link will be sent to the mobile number or email you used during registration. Click the link to set a new password.

The minimum deposit amount on the topx app may vary depending on the payment method. Please visit the deposit page or contact our support team for the most up-to-date information.

Withdrawal requests are typically processed within 1–24 hours. Completing KYC verification speeds up the process. VIP members receive priority and faster withdrawals.

First, wait 10–15 minutes and refresh the page. If your balance still hasn't updated, contact our support team with a screenshot of the transaction. Providing the transaction ID will help us resolve the issue faster.

The topx app itself does not charge any withdrawal fees. However, your bank or mobile banking provider may apply their own transaction fees in accordance with their policies.

Each bonus comes with specific Wagering Requirements. Once you've wagered the bonus amount the required number of times, any winnings become eligible for withdrawal. Be sure to read the terms and conditions for each individual offer.

Yes, regularly active members can receive daily bonuses and periodic cashback offers. VIP members earn cashback at higher rates. View all current offers On the Promotions Page available.

The topx app may offer a referral program where you earn special rewards for inviting friends to register. For the latest referral offer details, On the Promotions Page here.

Live betting lets you place bets in real time while a match is in progress. Odds shift as the game unfolds, so the quicker you act, the better the odds you can lock in.

Yes, a cashout feature is available on selected events. You can withdraw part or all of your stake before the match ends — an effective way to manage your risk.

If a match or event is cancelled, the original stake is typically refunded. However, specific rules may apply — learn more In the Terms & Conditions here.

In topx app Bingo, purchase a card with a grid of numbers. As the host calls numbers one by one, mark them off on your card. Complete the required pattern and you've got Bingo! Winnings depend on the card price and the number of participants.

Yes, all games on the topx app use certified RNG (Random Number Generator) technology, ensuring every outcome is entirely random and never predetermined.

Both offer the full feature set. However, the mobile app provides push notifications, faster loading, and one-tap access. We recommend downloading the app for the best everyday experience.

The app will notify you automatically when an update is available. Alternatively, On the download page and download the latest version. Keeping the app updated ensures you always have the newest features and security patches.

Change your password immediately and notify the support team. If needed, request a temporary account lock. Never share your password or OTP with anyone.

Use the live chat feature on the app or website for 24/7 support. You can also reach us by email at [email protected]. Live chat typically offers the fastest response.

Self-exclusion lets you take a short-term or long-term break from gaming. It can be set up through Account Settings or by contacting the support team. Learn more Responsible Gaming page here.